We're here to help. There are multiple ways to contact BART depending on your needs.
BART Main Line
Phone operators are available at 510-464-6000 from 8:00 am to 6:00 pm from Monday to Friday to help direct your call.
BART Police
Call BART Police Dispatch to report crimes in progress, suspicious activity, or to file a police report:
Emergency: 510-464-7000 or 911
Non-emergency: 877-679-7000
Text Message: 510-200-0992
App: Use the BART Watch App
Web: Use this link to communicate with police dispatch and they will text you back.
Visit the Contact BART Police page
Contact Customer Services
Email us
Send us your email message with comments, inquires, complaints, praises, or to report a maintenance issue.
BART does not handle Clipper Customer Service as it is a regional card managed by the MTC. Contact Clipper here.
Note we offer these special web forms that immediately notify the right teams that can quickly respond to biohazards or a hot/cold car:
Report a Biohazard
Report biohazards found in trains or stations through our Report a Biohazard form. Our rapid response biohazard cleaners are here to help.
Report a Hot or Cold Car
Report a train car air conditioner or heater problem through our Report a Hot or Cold Car form.
Call the Customer Service Office
8:00 am to 5:00 pm, Monday - Friday, 24/7 voicemail 510-464-7134
Customer Service
Bay Area Rapid Transit District (BART)
P.O. Box 12688
Oakland, CA 94604-2688
Trip Planning Assistance
Need help planning a BART trip? Call the BART Transit Information Center.
8:00 am to 6:00 pm, Monday - Friday excluding most holidays
Phone: 510-465-2278
Email: [email protected]
Trip planning tools are available on the BART homepage and on the official BART app. You can also ask a Station Agent for on-site assistance during regular BART hours.
Si desea recibir ayuda para planificar su recorrido en tiempo real, sírvase poner en contacto con el Centro de Información sobre el Transporte de BART llamando al 510-465-2278, de lunes a viernes, de 8:00 a.m. a 6:00 p.m. (cerrado los fines de semana y principales días festivos). Hable con el Agente de la Estación si requiere ayuda durante horas hábiles de BART.
如欲獲得即時協助以規劃行程，請聯絡 BART 的交通資訊中心，電話為 510-465-2278，服務時間是平日上午 8:00 至晚上 6:00（週末及主要假日休息）。在 BART 正常行車時間內，請見站務人員，尋求現場協助
BART Customer Service Center @ Lake Merritt Station
For purchase and adding value to fare media including Senior and Youth Clipper cards and Clipper RTC discount cards
Hours: Monday-Friday, 8:30 am–4:45pm (Excluding all observed holidays)
Location: Lake Merritt Station (concourse level), 800 Madison Street, Oakland, CA 94607
The Customer Services Center has a sales window in both the free and paid areas.
Telephone: 510-464-7133
Replacement Senior/Youth Clipper Cards are NOT available at this office. For information on how to get a replacement Senior/Youth Clipper Card, please visit www.clippercard.com, or contact Clipper Customer Service at (877) 878-8883.
Complaints about BART Police
Contact the Office of the Independent Police Auditor at 510-874-7477
Other Helpful Contacts
TDD/TTY (Telecommunications Devices for the Deaf): 711 (California Relay Service) or 510-839-2220. 510-465-2278 for Relay Service use only
Elevator Availability: 510-834-LIFT or 888 235-3828
Lost & Found: 510-464-7090 or visit the Lost and Found page
Graffiti Hotline: 510-464-6740
Buy BART Merch
Visit the Rail Goods online store for a variety of BART and Capitol Corridor clothing and gifts including t-shirts, hats, socks, kids items, and more.
Board of Directors
San Francisco Bay Area Rapid Transit District
P.O. Box 12688
Oakland, CA 94604-2688
(510) 464-6095
[email protected]
Public Records Request
Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act.
Public Records Request
c/o District Secretary
San Francisco Bay Area Rapid Transit District
2150 Webster Street, 10th Floor,
Oakland, California 94612
bart.nextrequest.com
News Media
Check out our news media resources section here.