Contact Us

We're here to help. There are multiple ways to contact BART depending on your needs.

BART Main Line

Phone operators are available at 510-464-6000 from 8:00 am to 6:00 pm from Monday to Friday to help direct your call.

BART Police

Call BART Police Dispatch to report crimes in progress, suspicious activity, or to file a police report:

Emergency: 510-464-7000 or 911 
Non-emergency: 877-679-7000 
Text Message: 510-200-0992 
App: Use the BART Watch App 
Web: Use this link to communicate with police dispatch and they will text you back. 
Visit the Contact BART Police page

Contact Customer Services

Email us

Send us your email message with comments, inquires, complaints, praises, or to report a maintenance issue.  

BART does not handle Clipper Customer Service as it is a regional card managed by the MTC. Contact Clipper here.

Note we offer these special web forms that immediately notify the right teams that can quickly respond to biohazards or a hot/cold car:

  • Report a Biohazard

     Report biohazards found in trains or stations through our Report a Biohazard form. Our rapid response biohazard cleaners are here to help.

  • Report a Hot or Cold Car

     Report a train car air conditioner or heater problem through our Report a Hot or Cold Car form.

Call the Customer Service Office

8:00 am to 5:00 pm, Monday - Friday, 24/7 voicemail 510-464-7134

Customer Service 
Bay Area Rapid Transit District (BART) 
P.O. Box 12688 
Oakland, CA 94604-2688

Trip Planning Assistance

Need help planning a BART trip? Call the BART Transit Information Center.

8:00 am to 6:00 pm, Monday - Friday excluding most holidays 
Phone: 510-465-2278 
Email: [email protected]

Trip planning tools are available on the BART homepage and on the official BART app. You can also ask a Station Agent for on-site assistance during regular BART hours.

Si desea recibir ayuda para planificar su recorrido en tiempo real, sírvase poner en contacto con el Centro de Información sobre el Transporte de BART llamando al 510-465-2278, de lunes a viernes, de 8:00 a.m. a 6:00 p.m. (cerrado los fines de semana y principales días festivos). Hable con el Agente de la Estación si requiere ayuda durante horas hábiles de BART.

如欲獲得即時協助以規劃行程,請聯絡 BART 的交通資訊中心,電話為 510-465-2278,服務時間是平日上午 8:00 至晚上 6:00(週末及主要假日休息)。在 BART 正常行車時間內,請見站務人員,尋求現場協助

BART Customer Service Center @ Lake Merritt Station

For purchase and adding value to fare media including Senior and Youth Clipper cards and Clipper RTC discount cards

Hours: Monday-Friday, 8:30 am–4:45pm (Excluding all observed holidays)

Location: Lake Merritt Station (concourse level), 800 Madison Street, Oakland, CA 94607

The Customer Services Center has a sales window in both the free and paid areas.

Telephone: 510-464-7133

Replacement Senior/Youth Clipper Cards are NOT available at this office. For information on how to get a replacement Senior/Youth Clipper Card, please visit www.clippercard.com, or contact Clipper Customer Service at (877) 878-8883.

Complaints about BART Police

Contact the Office of the Independent Police Auditor at 510-874-7477

Other Helpful Contacts

TDD/TTY (Telecommunications Devices for the Deaf): 711 (California Relay Service) or 510-839-2220. 510-465-2278 for Relay Service use only 
Elevator Availability: 510-834-LIFT or 888 235-3828 
Lost & Found: 510-464-7090 or visit the Lost and Found page 
Graffiti Hotline: 510-464-6740

Buy BART Merch

Visit the Rail Goods online store for a variety of BART and Capitol Corridor clothing and gifts including t-shirts, hats, socks, kids items, and more.

Board of Directors

San Francisco Bay Area Rapid Transit District 
P.O. Box 12688 
Oakland, CA 94604-2688 
(510) 464-6095 
[email protected]

Public Records Request

Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act.

Public Records Request 
c/o District Secretary 
San Francisco Bay Area Rapid Transit District 
2150 Webster Street, 10th Floor, 
Oakland, California 94612 
bart.nextrequest.com

News Media 

Check out our news media resources section here